Privacy Policy

This Privacy Policy explains how we collect, use, store and share your personal data when you use our website available at investvio.com and all related sub‑domains, associated websites and services (collectively, “Investvio” or the “Platform”).

In this document, “User” refers to any natural or legal person who accesses or uses the Platform, with or without registration. The terms “we”, “us” and “our” refer to Investhub Yazılım ve Teknoloji Hizmetleri A.Ş., the owner of the Investvio brand, and its affiliates.

By accessing or using the Platform, or by submitting personal data to us, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. About Us and Scope

1.1. Investvio acts as the data controller in respect of your personal data. This Privacy Policy applies in particular when:

• You visit our website,

• You create an account on the Platform,

• You use our free or paid services,

• You communicate or interact with us through any channel.

  1.2. For the purposes of this Privacy Policy, “personal data” means any information relating to an identified or identifiable natural person.

2. Changes to this Privacy Policy

2.1. We may update or amend this Privacy Policy from time to time. Any updated version will become effective immediately upon being published on the Platform.

2.2. Your continued use of the Platform after the updated Privacy Policy has been published constitutes your acceptance of such changes. We recommend that you review this page periodically to stay informed about our current practices.

3. Personal Data We Collect

3.1. Account Information

When you create an account, we may collect the following information to provide our services:

• First name and last name,
• Username,
• Email address,
• Password,
• Type of membership and subscription plan,
• Where necessary, billing/postal address and phone number,
• Preferred language and other profile settings.

You may optionally provide additional profile information (such as social media links or an “About” section). Providing such optional information is not required to use the Platform.

3.2. Communication and Support Data

When you contact us through the Platform, email, forms or support tickets, we may process:

• Your contact details,
• The content of your messages,
• Any files or materials you choose to share (e.g. screenshots, documents).

3.3. Usage and Device Information

When you use the Platform, we may collect certain technical and usage data, including:

• IP address (which may be used to infer your approximate location/country),
• Device type, operating system, browser type and version,
• Session timestamps,
• Pages visited and interaction logs,
• Error logs and performance metrics.

We use this information to enhance security, prevent abuse or fraud, improve our services and perform statistical analysis.

3.4. Cookies and Similar Technologies

We use cookies and similar technologies (such as web beacons) on the Platform for purposes including:

• Session management,
• Remembering your preferences,
• Traffic and performance analytics,
• Security and spam prevention,
• Advertising and remarketing (where applicable).

Details about our use of cookies and how you can manage your preferences are provided in our separate Cookie Policy.

3.5. Data from Third Parties

If you choose to sign in to the Platform using credentials from third‑party providers (such as Google or Apple), those providers may share with us:

• Your name or username on that service,
• Your verified email address associated with that account.

We do not control how such third parties collect or process your data; their own privacy policies apply to those activities.

4. How We Use Your Personal Data

We process your personal data for the following purposes:

1. To provide and manage our services and your account

   • Creating and maintaining your account,
   • Providing access to free and paid features,
   • Handling authentication and authorization,
   • Sending necessary service‑related communications (e.g. account or security notifications).

2. To ensure security and prevent abuse or fraud

   • Monitoring for suspicious activity and unauthorized access attempts,
   • Preventing spam, abuse and malicious behavior,
   • Cooperating with law enforcement and regulatory bodies where required by law.

3. To communicate with you and provide support

   • Responding to your inquiries and support requests,
   • Communicating about updates or changes to our services.

4. To improve and develop the Platform

   • Analyzing how users interact with our services,
   • Testing and developing new features,
   • Enhancing performance, usability and reliability.

5. For marketing purposes (where you have given consent, if required)

   • Sending newsletters, offers and information about products or services that may interest you,
   • Personalizing certain content or campaigns based on your interests.
     You can opt out of marketing communications at any time.

6. To comply with legal obligations and protect our legitimate interests

   • Fulfilling our tax, accounting, legal and regulatory obligations,
   • Responding to lawful requests from authorities,
   • Establishing, exercising or defending legal claims,
   • Protecting our rights, property and safety, as well as that of our users and third parties.

5. Legal Bases for Processing

Depending on the context, we may rely on one or more of the following legal bases when processing your personal data:

• Performance of a contract (for example, providing you with an account and related services),
• Our legitimate interests (for example, maintaining security, preventing abuse, improving our services),
• Compliance with legal obligations (for example, tax and accounting rules, responding to lawful requests),
• Your consent (for example, for certain marketing activities or non‑essential cookies).

Where we rely on your consent, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.

6. When We Share Your Personal Data

We may share your personal data with the following categories of recipients:

1. Service Providers
   We engage carefully selected third‑party providers that act on our behalf, such as:

   • Hosting and infrastructure providers,
   • Email and notification services,
   • Analytics and error‑tracking solutions,
   • Security and anti‑fraud services.

   These providers may process your personal data only as instructed by us and solely for the purposes of providing their services to us.

2. Payment Processors
   When you purchase a paid subscription, you will be asked to provide payment information (such as card details or other payment account details) directly to our payment processors. We do not store full card numbers ourselves.
   Your billing name, address and limited payment details may be processed for invoicing, fraud prevention and compliance purposes. Please review the privacy policies of the relevant payment processors for more information.

3. Affiliates and Business Partners
   We may share information with our group companies and certain business partners, where necessary for:

   • Providing or supporting the services,
   • Internal administration, analytics or product development,
   • Joint offerings or integrations, subject to appropriate safeguards.

4. Public Authorities and Courts
   We may disclose personal data to law enforcement agencies, regulators or courts when we believe such disclosure is:

   • Required by applicable law or legal process,
   • Necessary to enforce our terms of use or other agreements,
   • Necessary to protect our operations, users or the public from harm.

5. Corporate Transactions
   In the event of a merger, acquisition, restructuring, sale of assets or similar transaction, your personal data may be transferred as part of that transaction, subject to the same or equivalent protections.

We do not sell your personal data to third parties, nor do we allow third parties to use your data for their own independent direct marketing without your consent.

7. Cookies, Analytics and Advertising

7.1. Cookies
We use cookies that are necessary for the operation of the Platform (e.g. to maintain your session and security). We may also use preference, performance and targeting cookies, where permitted by law and, if required, with your consent.

7.2. Analytics
We may use analytics tools to better understand how users interact with our website and applications, including pseudonymized or aggregated data. This helps us improve functionality, performance and user experience.

7.3. Advertising and Remarketing (if applicable)
We may, directly or through partners, use advertising and remarketing technologies to promote Investvio or related services. Any such use will be described in our Cookie Policy and will honor applicable consent and opt‑out mechanisms.

8. Data Retention

8.1. We retain your personal data for as long as:

• Your account remains active, or

• Required by applicable laws and regulations, or

• Necessary to fulfil the purposes described in this Privacy Policy (including for legal, accounting, security and fraud‑prevention purposes).

  8.2. Once the relevant retention period expires, we will delete or anonymize your data in accordance with applicable law. In some cases, we may retain certain information in an anonymized form for statistical or analytical purposes.

9. Security

9.1. We implement appropriate technical and organizational measures designed to protect your personal data, including:

• Encryption technologies such as TLS/HTTPS,

• Access controls and authentication mechanisms,

• Firewalls and intrusion detection/prevention systems,

• Regular backups and disaster recovery processes.

  9.2. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. You are responsible for safeguarding your login credentials and taking reasonable precautions when using the Platform.

10. Children’s Data

10.1. The Platform is not intended for children under 18 years of age, and we do not knowingly collect personal data from anyone under 18.

10.2. If you believe that we have inadvertently collected personal data from a child, please contact us so that we can take appropriate steps to delete such data as soon as reasonably possible.

11. Third‑Party Websites

11.1. The Platform may contain links to third‑party websites or services. We are not responsible for the content, privacy practices or policies of such third parties. We encourage you to review the privacy policies of any third‑party sites or services you visit.

11.2. Certain partners may use our charting or data solutions on their own websites. Even if such sites display phrases like “Powered by Investvio” or similar wording, their own privacy policies govern how they collect and process personal data.

12. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights in relation to your personal data:

• Right of access: To obtain confirmation whether we process your personal data and, if so, to receive a copy,
• Right to rectification: To request correction of inaccurate or incomplete data,
• Right to erasure: To request deletion of your data in certain circumstances,
• Right to restriction: To request restriction of processing in specific cases,
• Right to object: To object, on grounds relating to your particular situation, to processing based on our legitimate interests, and to object at any time to processing for direct marketing,
• Right to data portability: To receive your data in a structured, commonly used and machine‑readable format and to have it transmitted to another controller where technically feasible,
• Right to withdraw consent: To withdraw your consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details below. Before responding, we may need to verify your identity to ensure that we are dealing with the correct person.

You may also have the right to lodge a complaint with a data protection authority in your country of residence or workplace, or where you believe your rights have been infringed. We encourage you to contact us first so we can try to resolve your concerns directly.

13. International Data Transfers

13.1. Our servers and some of our service providers may be located outside your country of residence. As a result, your personal data may be transferred to and processed in countries that may not provide the same level of data protection as your home country.

13.2. Where we transfer personal data internationally, we will take appropriate steps, in accordance with applicable data protection laws, to ensure that your data is adequately protected (for example, by using standard contractual clauses or other approved safeguards).

If you would like more information about the safeguards we use for international transfers, please contact us.

14. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or our handling of your personal data, you can contact us via:

• Company: Investhub Yazılım ve Teknoloji Hizmetleri A.Ş.
• Website: Contact form available on investvio.com
• Address: Esentepe Mah. Büyükdere Cad. Levent 199 No: 199, Inside Door:6 Şişli/ İstanbul
• Email: [email protected]

Your right to raise concerns with a competent data protection authority remains unaffected. However, contacting us first will often allow us to address your concerns more quickly.